Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

The terms hereof shall constitute Elegant Maasai cancellation and refund policy in relation to the Solutions rendered on the Website (“Cancellation and Refund Policy”).

Last updated January 01 2023


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at

to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Elegant Maasai

Attn: Returns


P.O Box 12776

Nairobi, 00100


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your item and inspecting the condition of your item, we will process your return or exchange. Please, allow us at least 7 days from the receipt of your item to process your return or exchange, we will notify you by email when your return has been processed.


The following items cannot be refunded or exchanged:

  • Tiny items such as earrings and Keyholders

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note

Sale items are FINAL SALE and cannot be returned.


If you have any Questions concerning our return policy, please contact us at: